UNCG’s ITS Service Desk (6-TECH) will offer 24 hours a day, 7 days a week service, as of July 1.
This enhanced service is being offered to respond to the needs of UNCG’s increasing number of online students, who may be doing coursework at any hour of any day, says Vice Chancellor Jim Clotfelter.
This initiative is being accomplished without any new funds coming to ITS for this purpose.
“By providing additional training for ITS Service Operations and Support staff, we will now be able to give round-the-clock tier 1 technical support to UNCG faculty, staff, students and potential students,” says Sherry Woody, who is leading this initiative in ITS. “My staff has worked hard to prepare and we are excited to be part of this initiative.”
6-TECH was created to provide the university campus community with a single point of contact for technology support. In keeping with the ITS Vision Statement, anyone in the campus community can call one number, 336-256-TECH (8324), and get immediate technical support from the 6-TECH Service Desk – or be directed to the proper support personnel on campus.
If they prefer, they may email 6-TECH@uncg.edu.