The UNCG Conflict Studies and Dispute Resolution Program is now offering a certificate in business conflict management. The training, offered Oct. 19-Nov. 30 as part of the program’s CIVIC (Conflict and Violence Intervention in Communities) Project, teaches specific strategies for defusing conflict and reaching positive outcomes.
The 12-hour Business Conflict Management Certificate is designed for anyone interested in upgrading their workplace skills, including supervisors, human resource professionals, MBA students, safety managers/committee members, displaced workers, and those considering a career change. Admission to UNCG is not required.
The curriculum includes Conflict in the Workplace, Conflict Management through Policy and Procedure Design, the Manager/Supervisor Role in Conflict Management, and Workplace Violence Prevention/Intervention with Threat Assessment Strategies and Crisis Management. Classes are 6-8 p.m. Tuesdays – Oct. 19 and 26, and Nov. 2, 9, 16 and 30 – at Gateway University Research Park, 5900 Summit Ave., Browns Summit. Instructors are provided through the LifeBalance Employee Assistance Program and have more than 20 years of experience in workplace conflict management.
The complete training costs $800 with a reduced rate for students and employees of government and non-profit agencies. Individuals also have the option of registering for one or more sessions rather than the entire series at a cost of $175 per session. For more information or to register, call 4-4781.