Speaking Center Director Kim Cuny and Assistant Director Erin Ellis have each published an essay in the new book “Communicating Advice.” Both essays cover working in the UNCG Speaking Center with UNCG students.
In Cuny’s essay she explores consultant engagement as a means to encourage a steward mentality among her staff. Cuny finds that emphasizing stewardship and satisfaction leads to a staff more willing to take on tasks and who have a stronger commitment to the center itself.
Ellis leans on her work as both trainer and trainee as she urges incorporating creative and cooperative activities when training student employees. In this essay, she extends the training literature to include small group activities that are cooperative over competitive and to incorporate food into training events.